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Codell Audio E-Store Terms and Conditions


Welcome to the Website of Codell Audio ( Your use of our Website indicates your agreement with the following Terms of Use. If you do not agree to be bound by and comply with these Terms of Use, please do not access or use this Website.

Intellectual property notice

This Codell Audio Ltd. Website, including any content appearing on or accessible through the site, is protected by copyright. Any adaptation, reproduction or distribution thereof is hereby strictly prohibited unless expressly authorized.

Exclusion of Liability

Codell Audio Ltd. does not warrant the accuracy, relevance or reliability of this Website's contents, nor does it guarantee that the contents will be available without errors or omissions. The information contained in this Website shall in no circumstances be construed as a legal opinion and Codell Audio is not responsible for any usage thereof.

Pricing and availability is subject to change without notice. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or correct the error on our website.

All prices are in Canadian dollars.

We reserve the right to require proof of identity for any transaction. Accuracy of personal information is the responsibility of the user. If you submit wrong information, you are liable for any loss or additional costs associated with these errors.

Privacy statement

Codell Audio is committed to upholding your right to privacy in accordance with the laws of Québec and Canada respecting the protection of personal information.

Codell Audio may collect personal information about you. Personal data collection is for the exclusive use of the Firm, to allow us to communicate with you, provide you with the services and information you request or provide you with information that may be of interest to you. Unless otherwise authorized by you, Codell Audio will use personal information for these purposes only. If you do not wish to receive additional information, you may advise us accordingly.

Return/exchange policy 

You can return any unused product within 10 days from the time you receive your order. Returned products must be unused and in the same condition as that in which it was delivered (including un-opened original packaging with all accessories and manuals). Your invoice in required for all returns. If a returned order has any packaging, manuals, accessories, blank warranty cards or other items missing, the return may be refused or may be subject to a 20% restocking fee. There are no returns on in-ear headphones for hygienic reasons. There are no refunds or exchanges on special order items. The customer is responsible for return shipping cost unless the product is defective or if an error occurred during your order. To return a product, you must request a RMA# by email and explain the reason you are requesting a return. Codell Audio must receive the package within 10 days of issuing the RA#. Please write your RA# on the outside of the shipping box (not the product box). No returns will be accepted without a RMA#. Please note we will check serial # on all items. 

In the event that the customer is not satisfied with the performance of the purchased goods, we recommend that the customer make an appointment within a Codell Audio advisor prior to requesting an RMA number. This will ensure that Codell Audio advisors may be able to help resolve any issues to ensure customer satisfaction prior to returning the item within the 10 days prescribed above. 

Warranties and Returns

  • It is understood that the warranties on the bought products are the only responsibility of the manufacturers of that known product. Codell Audio will act by way of intermediary between the manufacturer and the customer when possible.
  • You must inspect the goods delivered and immediately warn the shipping company of any damage.
  • No returns allowed on software, in-ear headphones and turntable needles.
  • In the case that some goods would be defective, immediately warn the service department of Codell Audio, which will indicate the step you will need to follow.